Affinity Water: 0843 903 3251

If you’re interested in your local water works, contact Affinity Water by phone on 0843 903 3251. This number is suitable for all general enquiries and customer service. Emergency numbers can be found at the bottom of this page.

Affinity Water

Affinity Water is the local water provider to over a million customers in Southeast England. The modern utility has become renowned for its expertise.

The high standards held by British health regulators mean Affinity Water must work consistently hard to ensure their pipelines and infrastructure meet the strict standards set by UK regulators. Today the firm has many responsibilities over its drinking water, from testing for impurities or bacterial infection to detecting and repairing leaky lines.

Affinity Water’s present staff comprise an expertise that is expected of a firm of national importance. The company’s collective timeliness and skill has seen it receive official awards.

Contact Numbers

When to call
Emergencies: 24/7
Non-urgent disasters: Mon-Fri 7am-8pm. Sat-Sun 8am-4pm.
Other enquiries: Mon-Fri 8am-5pm.

General Enquiries

For all general enquiries for Affinity Water, phone the main telephone line:
0843 903 3251 or 01707 268 111

Emergency Support

Emergencies, water quality, supply & leak enquiries
0345 357 2407

Billing Support

Metered bill enquiries
0345 357 2401

Non-metered bill enquiries
0345 357 2402

Injury claims

0844 822 1264

Sewerage Emergencies

Anglian Water
0845 7145 145

Southern Water
0845 278 0845

Thames Water
0845 9200 800

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