Birmingham City Council: 0843 504 7261

Contact Birmingham City Council for help with council services by phoning their telephone switchboard number 0121 303 1111 or call via our business-rate number 0843 504 7261 at 7p/min + access charge.

BirminghamÂ’s Council House

Birmingham City Council is the governing body in charge of the City of Birmingham. Since the city became a metropolitan district in 1974, the council has overcome many challenges and accomplished many things in the interest of civil service.

As one of the oldest city councils in the UK, Birmingham City Council historically gained a strong reputation for public bath construction. Today the council focusses on providing public services to the 1 million citizens in the Greater Birmingham Area although the council strictly only governs the central segment of the conurbation, with Sandwell and Dudley councils taking care of the western side for example.

In-keeping with the national model of local area authorities, Birmingham City Council handles standard duties like rubbish collection and public parks maintenance while ever-endeavouring to gain traction in developmental, cultural and promotional initiatives.

Council Services’ Direct-Dial Numbers

If you’d like to be put straight through to a particular department, rather than going via the switchboard on 0121 303 1111 or 0843 504 7261, find the relevant number below:

Adults and Communities Access Point (ACAP)
0121 303 1234
Monday-Thursday 8:45am-5.15pm
Friday 8:45am-4:15pm
Adults Out of Hours Home Care Service
0121 464 5001
Anti Social Behaviour
0121 303 1111
Council Tax
0121 303 1113
Domestic Violence
0121 303 0368 or 0121 303 0369
Emergency Duty Team
0121 0121 675 4806
Environmental Health
0121 303 6007
Housing Benefit/Council Tax Support
0121 464 7000
Highways/Flooding/Transportation
0121 303 4149 (out of hours only)
Homelessness
0121 303 7410
Housing Repairs
0800 073 3333
Planning
0121 303 1115
Pollution of Brooks and Streams
0800 807060
Register Office
0121 675 1000
Rubbish (Waste and Recycling)
0121 303 1112
School Admissions & Pupil Placements
0121 303 1888
Transportation Emergencies
0121 303 4149

The telephone directory and call routing service