British Gas: 0870 183 0611

New and existing customers can contact British Gas for immediate support via their customer service helpline – the phone number is 0870 183 0611.

British Gas van & engineer

British Gas is the largest energy supplier in the United Kingdom. As well as giving homes gas and electricity, it also offers numerous boiler fitting, roof insulations and other home services.

With a history tracing back 200 years, British Gas was for decades a government-run venture. In 1986 the company’s privatisation was in itself historic, raising billions for the British treasury. Today the company continues to provide gas and electricity to millions of home customers, all the while promoting economisation of energy for both households and businesses.

Today British Gas remains in the national consciousness thanks to several prominent football sponsorships together with frequent advertising campaigns promoting its contracts – and of course its exclusive, distinctive British brand name.

Contact Numbers

Whether you’re an existing customer or are looking to join them today, you can contact British Gas for immediate support via their main customer service telephone number: 0870 183 0611.

Account enquiries

Call this number to update your billing details or request information from your account records.

Phone: 0870 183 0611 or 0843 504 7164

When: Monday to Friday 8am – 8pm, Saturday 8am – 6pm

Moving Home

Phone: 0870 183 0611 or 0843 504 7164

When: Monday to Friday 8am – 8pm, Saturday 8am – 6pm

Pay As You Go customers

Enquiries

Phone: 0800 048 0303

When: 24 hours a day, 7 days a week

Moving home

Phone: 0800 048 0303

When: Monday to Friday 8am – 8pm, Saturday 8am – 6pm

Home Energy Top Up

Phone: 0800 107 0188

When: Monday to Friday 8am – 8pm, Saturday 8am – 6pm

New Customers

Call this number if you’d like to join British Gas – speak to a sales rep and sign up over the phone.

Phone: 0800 980 6005

When: Monday to Friday 8am – 8pm, Saturday 9am – 5pm

Website Technical Support

Call this number if you’re having difficulty accessing or using any part of this website or any other website owned by British Gas.

Phone: 0800 048 0505

When: Monday to Friday 8am – 8pm, Saturday 8am – 6pm

Maintenance and repair

Central Heating Breakdown Online enquiries

Phone: 0800 072 7511

When: 24 hours a day, 7 days a week

HomeCare™ customers

Breakdowns and enquiries

Phone: 0800 048 1000

When: 24 hours a day, 7 days a week

Annual service visits

Phone: 0800 294 9678

When: 24 hours a day, 7 days a week

One-off repairs

Phone: 0800 000 999

When: Monday to Friday 8am – 8pm, Saturday 8am – 6pm

New/Replacement boilers

Phone: 0800 009 4450

When: Monday to Friday 8am – 8pm, Saturday 8am – 6pm

Plumbing & Drains Breakdown

HomeCare™ customers

Phone: 0800 048 1000

When: 24 hours a day, 7 days a week

One-off repairs

Phone: 0800 000 999

When: Monday to Friday 8am – 8pm, Saturday 8am – 6pm

Gas supply installations

Phone: 0800 072 5280

When: Monday to Friday 8am – 8pm, Saturday 8am – 6pm

Gas or electricity theft

Phone: 0800 587 2737

When: Monday to Friday 8am – 8pm, Saturday 8am – 6pm

Energy saving advice

Phone: 0800 072 8629

When: Monday to Friday 8am – 5pm

Welsh speakers

Phone: 0800 072 8630

When: Monday to Friday 8am – 8pm, Saturday 8am – 6pm

Probate

Phone: 0800 294 3125

When: Monday to Friday 8am – 8pm, Saturday 8am – 6pm

Complaint

Gas & electricity complaints

Phone: 0800 072 8632

Pay as you go complaints

Phone: 0800 072 8633

Homecare complaints

For HomeCare®, Kitchen Appliance Care, Home Electrical Care, Gas Appliance Care and Plumbing & Drains Cover.

Phone: 0800 086 1378

Boiler & central heating systems complaints

Phone: 0800 316 8219.

If you’re not satisfied with the initial result of your complaint, you can go to further by calling the Director of Customer Service – Kevin Roxburg.

Phone: 0800 107 0184

When: Monday to Friday 8am – 8pm and Saturday 8am – 6pm

If you’re at all unsure how to handle British Gas on the phone, what to expect when making a complaint or how to ask get help paying your energy bills, you can contact the Citizens Advice consumer helpline on 03454 04 05 06 for free impartial advice over the phone. Or go to their Adviceguide website to find out more about how they may be able to help: adviceguide.org.uk

If you need help solving disputes with any energy supplier, you can contact Ombudsman Services for further advice. They are a government-sponsored “independent” organisation offering “unbiased” information. Their phone number is 0330 440 1624, or you can visit their website for more information: www.ombudsman-services.org/energy.html

Many third-party websites also provide assistance in handling complaints with British Gas.

Emergencies: 0800 111 999

If you smell gas and are concerned that you may have a gas leak, call the 24-hour British Gas emergency serviceline immediately on 0800 111 999.

Faulty appliances

Homecare customers – phone 0800 048 1000

Non-Homecare customers – phone 0800 000 999

PayPoint

Phone: 0845 760 0633

When: Mon-Fri 8am-8pm, Sat 8am-6pm.

Calls may be monitored and/or recorded for quality assurance. BT customers will be charged a minimum of 4p per minute for calls (or 1p per minute during evenings and weekends). Charges from mobile phones and other networks may vary, and tend to be considerably higher.

Why British Gas?

British Gas is the UK’s most popular energy supplier – partly because its name represents its former government-owned status so is perceived by the general public to be a little more trustable in this time of extortionate energy prices levied by the Big Six – British Gas, E.ON, EDF Energy, SSE, nPower and Scottish Power.

British Gas van

Even so, British Gas customers still struggle to pay their bills. British Gas is still accused of price fixing – it’s still a member of the Big Six energy firms in the UK.

If you’re having difficulty paying your bills or wsi hto voice your concern over increasing energy prices, feel free to phone British Gas the customer service helpline and chat to a member of their customer support staff.

Even if you can handle your current bills, it’s usually worth haggling if you have the skills – those who do tend to get a better rate tha those who don’t – after all, British Gas make plenty of profits and they’d usually rather give you a better rate than lose you to an up-and-coming smaller, cheaper supplier like First Utility.

If you phone up, be prepared for the advisor to refer you to uSwitch – this is an online price comparison portal in collusion with the Bix Six so by going to this site you never really see the smaller providers that really can undercut the Big Six by a huge margin.

British Gas is remains the nation’s clear favourite, undoubtedly somewhat because it’s the obvious first choice to a customer who doesn’t know the difference between one and the next. As of January 2015, British Gas has over 20 million UK customers, which is head and shoulders over the next biggest supplier – SSE – with nearly 10 million customers in the UK. British Gas and SSE, being the two biggest UK energy suppliers are also the only two of the Big Six to be founded in the UK – the other four are foreign companies.

One advantage of going with a large, reliable provider such as British Gas is you’re unlikely to have a gas emergency stay unresolved for long. You can expect excellent customer service at all times, because you’re paying a premium to go with the nation’s biggest supplier to the home land.

So whether you’re looking to join British as a new customer (or Scottish Gas as they’re sometimes known in Scotland); or change your details as an existing customer – perhaps because you’re moving home and want to stay with British Gas; or if you have a complaint, potentially warranting a cancellation and switch to another supplier, feel free to contact British Gas Customer Service on their customer helpline telephone number – 0870 183 0611 – to discuss your situation and/or concerns with a trained customer advisor over the phone from the comfort of your armchair at home.

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