BT: 0870 183 0602

Are you experiencing connectivity issues with your BT phoneline or internet service?

If you’re a BT customer you can get technical support from a well-trained & qualified engineer by contacting their customer service support helpline: call 0870 183 0602 or 0843 504 7163.

BT's Jeff Kelly

BT (British Telecom) is the chief company behind mass telecommunications in Britain, with the company’s current identity having been in formal operation since 1980.

BT’s earliest history can be traced back to Victorian times and the birth of early long-distance forms of communication such as the telegraph. Today the company presides over many international ventures as well as television and Internet broadband subscription services in the UK. It is among the most prominent of listed companies on the FTSE stock exchange.

Given its millions of committed customers and considerable in-house modern technical and engineering expertise, and its namesake place as the UK’s single flagship telecoms company, BT’s authority within the global telecoms industry is likely to remain second to none for decades to come.

BT van on the road

BT Contact Numbers

If you are an existing BT customer, be sure to have your BT account number to hand as you’ll asked for it when phoning any of the BT contact numbers below regarding your account. You can find your account number at the top of your latest bill.

Billing & Account

By calling the 24/7 BT billing helpline below, you can check your balance, pay your bills, learn about call costs and manage your direct debit payments – all over the phone.

Phone: 0800 443 311 / 0330 123 3311

If you would like to speak with a representative of the BT customer service team, call either of these numbers:

Phone:: 0870 183 0602 / 0843 504 7163 / 0800 800 150 / 0179 359 6931
When: Mon-Fri 8am-8pm; Sat-Sun 9am-6pm.

Cancellations

You can cancel your subsciption to any BT product or service by calling the cancellations helpline below.

Phone:: 0870 183 0602 / 0843 504 7163 / 0800 345 7310 / 0179 359 6931
When: Mon-Fri 8am-9pm; Sat 8am-8pm; Sun 9am-6pm.

If the account holder has passed away, please phone this number instead: 0843 504 7163 / 0800 169 1663 (Mon-Fri 8am-6pm)

Sales assistance

For new customers and upgrades, phone the relevant sales helpline below.

To place, upgrade or change an order…

Phone: 0870 183 0602 / 0843 504 7163 / 0800 100 400 / 0179 359 6931
When: Mon-Sat 8am-8pm, Sun 9am-6pm

To track or cancel an order…

Phone: 0870 183 0602 / 0843 504 7163 / 0800 800 150 / 0179 359 6931
When: Mon-Fri 8am-8pm, Sat 9am-6pm (closed on Sundays)

Moving home

To transfer your existing BT services to your new home…

Phone: 0870 183 0602 / 0843 504 7163 / 0800 100 400 / 0179 359 6931
When: Mon-Fri 8am-9pm, Sat 8am-8pm, Sun 9am-6pm

To switch to BT from another telecoms provider…

Phone: 0870 183 0602 / 0843 504 7163 / 0800 100 400 / 0179 359 6931
When: Mon-Sat 8am-8pm, Sun 9am-6pm

Technical support

To report a problem with your BT line and get technical support over the phone or arrange for an engineer to come out and diagnose/fix the problem, please call the relevant contact number from the options below.

If you have a problem with your BT phone…

Phone: 0800 800 151 / 0330 123 4151 / 0179 359 6931
When: Available all day every day.

If you have a problem with your BT Broadband / BT Infinity, BT TV, BT Sport, email, security software or BT mobile phone service…

Phone: 0800 111 4567 / 0330 123 4567 / 0179 359 6931
When: Available all day every day.

If you have a problem with calling features like 1571 (BT answerphone service)…

Phone: 0800 800 151 / 0330 123 4151 / 0179 359 6931
When: 7am-11pm, 7 days a week (there is also an automated answering system running outside of these hours)

If you’re having difficulty with setting up your BT Cloud service…

Phone: 0800 500 3114
When: Mon-Fri 9am-9pm, Sat-Sun 9am-6.30pm

If you’re having difficulty with setting up your BT SmartTalk service…

Phone: 0800 011 3845
When: Mon-Sat 8am-8pm, Sun 8am-6pm

If you’re experiencing problems with logging in (using your BT ID) – even if you’ve simply forgotten your username or password, call the number below where a BT technical will endeavor to help you complete your signup or login to your BT account with your existing credentials.

Phone 0800 800 150 / 0870 183 0602 / 0843 504 7163 / 0179 359 6931
When: Mon-Sat 8am-8pm, Sun 9am-6pm

General enquires

Call the general enquiries number for general information and advice relating to BT Sport, BT phones, BT broadband, TV packages and any other services BT provides.

Phone: 0800 800 150 / 0870 183 0602 / 0843 504 7163 / 0179 359 6931
When: Mond-Fri 8am-9pm, Sat 8am-8pm, Sun 9am-6pm

Complaints

If you’ve experienced difficulty getting the level of customer service you expect, or if BT’s products/services are simply substandard or not as advertised, please phone the BT complaints hotline via either of the numbers below.

Phone: 0870 183 0602 / 0843 504 7163 / 0800 800 150
When: Mon-Friday 8am-9pm, Sat 8am-8pm, Sun 9am-6pm

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