Directgov: 0843 504 7178

Contact the UK government via the DWP customer service helpline: 0843 504 7178.

Directgov was until October 2012 the UK government’s online web portal for public services and information departments.

At its peak Directgov handled several million visitors before it was absorbed into the new gov.uk online website framework. Offering interested citizens advice on everything from applications for passports and voting to tax credits, to presenting new laws and yearly Treasury Budgets, the initiative proved popular.

Directgov nevertheless attracted criticism: its faults were highlighted by activists, who created and popularised the ‘Directionlessgov’ site in response to a perceived poor website structure.

The telephone directory and call routing service