Fashion World: 0870 183 0626

Contact Fashion World’s customer service team on 0870 183 0626 – 13p per minute plus access charge.

Fashion World's Claire Richards

Phone this number for help with your order, re-arranging delivery, enquiring about refunds, making complaints, etc.

If ordering over the phone, you have no option but to call 0871 231 4000 at 13p per minute (from all UK landlines and mobile phones) plus access charge (often much more pricey when calling from a mobile). If you seek after-sales customer service, you could call 0870 183 0626 at the same rate, or 0345 071 9018 at local rate.

Fashion World is a women’s fashion clothing company, with roots going back to 1875 when its parent company N Brown Group plc (aka JD Williams) was originally formed to become one of the first ever firms to make use of parcel mail.

In recent times Fashion World has taken the lead in unashamedly catering to those with larger body sizes. The result has been a diverse and wide-ranging number of products tailored to the discerning buyer. With more than 4,000 employees across its various outlets and warehouses, the firm today boasts a customer-base exceeding two million people.

With such a strong identity with buyers, this major British clothing retailer continues to strike a chord with the ever-growing fashion-conscious clothing market.

What makes Fashion World really distinct from its sibling companies JD Williams, Simply Be and Marisota is that Fashion World targets a slightly younger consumerbase, while focussing more on bargains, and its customers are more up for a laugh and game for competitions on Facebook (and the Fashion World Blog, when it’s not offline due to reverse proxy errors).

Contact Details

Phone numbers

Customer Service: 0870 183 0626
0870 numbers are charged at 13p per minute (plus access charge) from all standard UK phones – calls cost more from payphones and from abroad of course!

Customer Service: 0345 071 9018
03 numbers are included in mobile contracts’ inclusive free minutes allowances – calls to 03 numbers cost the same as calls to standard geographic 01 and 02 numbers irrespective of whether you’re calling from a mobile or a landline

Ordering over the phone: 0871 231 4000
Calls cost 13p per minute from a standard UK landline or mobile phone – plus network access charge

Email address

Email fashion world on this address: general.enquiries@fashionworld.co.uk
Please include your customer number in your email so that customer service staff can look into your account straight away

Registered office:

Griffin House,
40 Lever Street,
Manchester,
M60 6ES,
United Kingdom.

Note that this is only a postal address and the place of work for Fashion World’s head office staff – they work here alongside the rest of the JD Williams Group head office team. It’s not a public-facing address, there’s no store or warehouse here, so customers should not be turning up here to go shopping!

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