The First Capital Connect franchise was bought by Govia Thameslink Railways in September 2014.
If you would like to apply for a Thameslink season ticket or apply for a refund under the Thameslink ‘Delay Repay’, contact them on this phone number: 0345 026 4700
You can speak to a member of the Thameslink team between 07:00 and 22:00 every day of the year except Christmas Day.
First Capital Connect has historically been one of Britain’s leading train ticket sellers, searching for the best deals throughout its operations through some of the UK’s busiest train lines connecting to London.
The various locomotives under the firm’s command transport more than 150,000 people daily. To this day the company has constant challenges in timekeeping and maintenance of its huge amount of hardware. First Capital Connect endeavours to provide fair deals especially to the business class customers who use the rail service regularly.
In spite of the multifaceted difficulty in managing the rail lines, First Capital Connect’s aim has been to make every traveller’s journey a happy one with a minimum of stress.