First Direct: 0113 234 5678

New and existing customers can contact First Direct on their national customer service phone number 0113 234 5678 for advice regarding mortgages, credit cards and all general enquiries.

HSBC First Direct offices

First Direct is a British online-only division of HSBC – it exclusively conducts its banking and finance business online (via internet and telephone).

One of the first ‘remote bank’ operations, having opened its doors in the late 1980s, First Direct has become one of the best known non-branch operating banks in the UK. To date it has over one million customers, making it among the most prolific of the more modern banking operations. In 1999, it led the market in introducing mobile SMS alerts to its customers.

With positive revenues, an established customer base plus a sizeable number of innovations under its belt, First Direct’s position in 21st Century banking looks secure.

Contact Numbers

Main switchboard: 0113 234 5678 – This number is suitable for all enquiries

Existing Customers

  • 08456 100 100 – traditional (08) non-geographic phone number
  • 03456 100 100 – mobile-friendly version

New Customers

  • 0800 242 424 – traditional freephone number – free for landline callers but not mobile friendly until after Summer 2015
  • 03456 002 424 – mobile-friendly (03) non-geographic number

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