Unfortunately, Giffgaff does not offer telephone based customer support. Their support system is online (on the internet) only.
If you have a complaint about the way the business is run or would like to find out more, consider phoning their parent company O2 on contact number 0843 504 7239 but don’t be surprised if you ask them a customer service question about Giffgaff and they say “sorry we can’t help, our systems are not connected” etc.
Giffgaff is an online Pay As You Go (PAYG) network. Its operations are minimal in aid of a simple, streamlined service for intermittent phone users.
Founded on a philosophy that many aren’t fond of going into branches or negotiating contracts over the phone, Giffgaff aims to provision phone minutes and SMSs with minimalist simplicity. Working with customers in order to lower tariff rates has, for a significant niche in the market, proven worthwhile: the brand now has a concerted, dedicated number of customers.
Bringing ease to a market all too often congested with pressuring sales and confusing contract obligations, Giffgaff’s model resonates with phone owners who desire non-complexity.