Home Office: 0843 504 7190

Contact the Home Office on phone number 0843 504 7190 or 020 7035 4848 between the hours of 9am-5pm Monday-Friday for immediate assistance with matters of visa applications and serious crime prevention in the UK.

The Home Office is the umbrella organisation for many different government departments which, together, are said to have three main aims: to cut crime, reduce immigration, and prevent terrorism.

In UK Parliament, the Home Office it is represented by a number of MPs who are headed by the Secretary of State.

The Home Office is also responsible for the regulation and distribution of British passports – you can call the Passport Office if you have a query relating to your passport application.

“Preventing Terrorism”

Responsibility for this aim is upheld through the joint efforts of the UK police and the Home Office’s special intelligence unit – MI5. In recent years this task has been complicated by the rise of home grown terrorists with British passports, moving abroad to fight in foreign conflicts in countries such as Syria and Iraq. Of most concern to UK counter terrorist officers is the possibility of radicalised young people returning from these wars and continuing their activities on British soil. The Home Office is also responsible for setting the terrorist threat level. The threat level has recently been upgraded to ‘severe’, partly because of the threat of battle hardened terrorists returning to the UK.

“Cutting Crime”

The Home Office is tasked with cutting crime rates, whilst ensuring the police remain accountable and transparent. The Home Office’s mid-year report (from April to the end of September 2014), suggest that there has been a fall in crime rates of almost two thirds from the peak of 1995. However, since 1995 there has been a rise in online crime, modern slavery and female genital mutilation. This has led the government to pass the Modern slavery bill; create the Female genital mutilation unit; and expand the powers of the National cyber crime unit.

“Reducing Immigration”

In response to national concern – as represented by the rise of UKIP – about the wave of immigration in the last twenty years, the government introduced the Immigration bill. These new laws will make it easier to identify illegal immigrants through more powers to collect and check fingerprints. The bill also authorises more thorough background checks of those entering the UK and of those wishing to set up a life in the UK through marriage. In addition the bill also requests that landlords and banks thoroughly check the credentials of those wishing to set up home or set up a bank account in the UK, respectively.

The bill has also introduced a raft of measures designed to make it easier for the Home Office to remove from the country those identified as Illegal immigrants. The most controversial is the new deport first hold inquiry later policy, which has been harshly criticised by many human rights lawyers. The immigration bill also encourages migrants to contribute more to the benefits system that life in the UK provides. An example of this is that short-term migrants must now make a contribution to the cost of their NHS health care. The tightening of regulation concerning migrant access to the NHS, the benefits system, and the education system are designed to guard against the headline-grabbing abuses that have damaged the Home Office’s reputation in recent years.

Figures for the first half of 2014 suggest immigration levels have fallen by a fifth compared to the same period in 2010. However, at the same time the Home Office have made great efforts to retain Britain’s reputation as a country that is easily accessible for fee-paying foreign students and tax-paying businesses.

Contacting the Home Office

Phone numbers

Main helpline

020 7035 4848 is the main Home Office telephone helpline which you can call to make general enquiries. Alternatively you can also call 0843 504 7190. This line is staffed Monday-Friday, 9am-5pm.

Media enquiries

These two phonelines are reserved strictly for media enquiries only:

  • 020 7035 3535 – This line is staffed Monday-Friday, 7am-8pm.
  • 07659 174240 – This number is for out-of-hours enquiries.

Postal address

Direct Communications Unit,
2 Marsham Street,

Major Units (departments) of the Home Office

There are several high-profile groups within the Home Office who you may need to call for a variety of reasons. Below is a list of some of the reasons you might want to call the Home Office, alongside the name of the unit you should contact, and the phone number you can contact them on.

  1. Complaints – the general Home Office complaints helpline is: 020 7035 4848 / 0843 504 7190. If you have a complaint they will put you through to the relevant department when phone this number.
  2. Cyber Crime – the National Cyber Crime Unit (NCCU) is responsible for tackling online crime – they can be notified of suspected crimes online by calling the National Crime Agency (NCA) on: 0370 496 7622.
  3. Female Genital Mutilation – if you suspect someone has been the victim of, or may become the victim of this crime then call the Female Genital Mutilation helpline on: 0800 028 3550.
  4. Immigration Crime – report the details by filling in this online form: https://www.gov.uk/report-immigration-crime
  5. Modern Slavery – to report suspected modern slavery call Crimestoppers: 0800 555 111
  6. Passport enquiries – call HM Passport Office: 0300 222 0000
  7. Police complaints – call the Independent Police Complaints Commission: 0300 020 0096
  8. Terrorist activity – to report someone who you suspect may be a terror threat call the Police Anti-Terrorist Hotline: 0800 789 321
  9. Visa enquiries and applications – contact UK Visas and Immigration (UKVI): 0300 123 2241

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