To contact Scottish Power customer service, phone their general enquiries helpline on this phone number: 0870 183 0634.
Introducing Scottish Power
Scottish Power is an energy company that provides gas, and or electricity, to 5.2 million customers in the UK. They were formed in 1990 – along with 14 other regional providers – in response to the 1989 Electricity Act, which allowed for the privatisation of the UK Electricity industry. Although Scottish Power provide the power needs of homes and companies across the UK, they primarily distribute to Scotland, Merseyside and North Wales. In 2006 they were bought by Iberdrola, a Spanish company who are the third largest utilities provider in Europe.
The Wooden Spoon
Since the sale the company, which still operates under the trading name of Scottish Power, has come under a great deal of criticism for poor customer service, particularly for admin errors, incorrect meter readings and long call waiting times. Customers of Scottish Power have complained that their telephone waiting times have been up to an hour, and that certain calls – particularly complaints and requests for refunds – have been abruptly ended before the matter has been resolved. In July 2014 telephone queues were caused by too few customer service representatives coupled with glitches in the installation of a new computer system.
Of more concern to customers and through their complaints OFGEM – the UK energy company regulator – is that many clients have been overcharged on their meter readings or paid more than they should through direct debit payments. Scottish Power’s failure to deal with these complaints satisfactorily throughout 2014 led to the company winning the Daily Mail Money Magazine’s “Wooden Spoon Award” for the UK company with the worst customer service. In fact Scottish Power received twice as many complaints as the nearest energy provider Orange and EE, who both received 14% of the votes. The company has also been threatened by OFGEM with a sales ban if they do not meet their customer service targets and improve the experience of customers who make telephone calls to the Scottish Power customer service team.
Warm Weather Discount Scheme
In 2011 the government introduced the “warm weather discount scheme” to offer rebates to customers who are at risk of fuel poverty. The four year scheme, which is due to end in April, offers discounts or refunds of up to £140 on the energy bills of people on ESA, state pension and other benefits. If you are unsure whether you qualify it is worth contacting your local Jobcentre Plus to request an application pack. You can also apply online on the ScottishPower.com website.
Carefree (anti-fraud scheme)
Carefree is a telephone security system that was introduced to protect old and vulnerable customers from fraud. Find out more by visiting the Scottish Power website.
SCOTTISH POWER CONTACT NUMBERS
To contact Scottish Power customer service, phone this telephone number: 0870 183 0634.
Alternatively, as many mobile phone networks generally offer cheaper calls to 03 numbers than they do to 08 numbers, so if calling from a mobile it may be cheaper to call Scottish Power’s mobile-friendly phone number: 0345 270 0072.
Or, if calling from a landline it may be most cost-effective to contact Scottish Power customer service on their freephone landline number: 0800 027 0072.
To report a power loss or other emergency, please choose your regional number below.
In Central or Southern Scotland
- From a mobile: 0330 1010 222
- From a landline telephone: 0800 092 9290
In Cheshire, Merseyside, North Wales, or Shropshire
- From a mobile: 0330 1010 400
- From a landline telephone: 0800 0015 400
If you have a problem with your boiler you can request a visit from an engineer by calling: 0844 335 3935. Calls to 0844 numbers generally cost 5p per minute plus network extras (pricey by mobile).
If you have recently contacted Scottish Power and would like to make a complaint about your experience you can phone Ofgem on 020 7901 7295.
If your call is not answered Ofgem suggest you leave a message including your telephone number and they will phone you back.