Virgin Media: 0870 042 1102

Call 0870 042 1102 to speak with a Virgin Media sales advisor, customer service representative or account manager.

Alternatively, you can also phone Virgin Media’s mobile-friendly helpline 0345 454 2222 or their freephone helpline number 0800 052 2525.

Welcome to Virgin Media (TV) Virgin Media are UK-based telecommunications company providing services such as cable television, fibre-optic broadband internet, and landline telephone services.

As of 2015, the company remains locked in a constant battle to retain its UK market share.

Originally the first UK entity to ever unite all major telecoms markets as one, Virgin Media today lays claim to over three million household subscriptions.

Retaining a decade-long brand presence, Virgin Media rise to prominence occurred when now-defunct companies NTL and Telewest merged and adopted the Virgin name.

Uniquely, Virgin Media has full ownership of the physical infrastructure and lines comprising its fiber-optic network. This brings advantages to customers such as reliability of bandwidth, and means that cable boxes in the street are under the supervision of a limited number of highly trained engineers. In the event of a major breakdown by natural causes or vandalism however, local areas are liable to temporarily lose their broadband connectivity.

For TV subscribers, Virgin has spent two years upgrading its digiboxes with the latest iterations of TiVo technology. This makes the Virgin Media TV packages easily compatible with popular online streaming services like Netflix, should the subscriber pay an additional fee. The theory behind this move is that by linking itself to upstart competitors, customers will want to retain the Virgin TV services rather than have streaming only.

Contact Virgin Media

If you need to contact Virgin Media for general customer service enquiries, their contact number is 0345 454 2222.

For Virgin Mobile customer service, please phone this number: 0345 6000 789.

These Virgin Media and Virgin Mobile helplines operate between 8am and midnight, 7 days a week.

Note that if you are a current customer with a landline package, you can call 150 for free, but the landline you use to call must be the one registered to your account.

Virgin Media no longer provides customer service by direct email – instead there is now a live chat feature on the contact pages of its website.

If you have a matter best suited to writing, address your letter to:

Customer Service Department
Virgin Media
PO Box 333
Matrix Court
Swansea
SA7 9ZJ

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